FAQ

What is your return policy?
You may return your item within 30 days of receiving it. Please note that return shipping costs are the responsibility of the customer. However, if the item arrives damaged or you received the wrong product, we will cover the return shipping costs. Once we have received your return, please allow up to 5 business days for the refund to be processed and issued back to your original payment method.

How can I return an item?
To start a return, please contact our customer service team at info@moore-london.com. We will provide you with instructions on how and where to send your package. Return shipping costs are the customer's responsibility unless the item is defective or an error occurred on our part.

What are your delivery costs?
We offer free shipping on all orders within the United Kingdom. For full details, please visit our Shipping Policy.

How long does delivery take?
Orders are typically processed within 2–3 business days. Once dispatched, delivery takes 4–9 business days. Total estimated delivery time is 6–12 business days. Please note that delivery times are estimates and may be affected by carrier delays or weather conditions.

Do you ship internationally?
At the moment, we only ship within the United Kingdom.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email including a tracking link. This allows you to monitor the status of your delivery at any time. You can also track your order directly via the Track Your Order page on our website.

What should I do if my item arrives damaged or incorrect?
Please inspect your order upon receipt. If your item arrives damaged, defective, or incorrect, contact us immediately at info@moore-london.com with your order number and a photo of the issue. We will resolve the problem as quickly as possible and cover all return shipping costs in such cases.

How do I find the right size?
Our items are true to standard sizing. If you usually wear a size M, go with size M. If you're between sizes, we recommend sizing up for a more comfortable fit. If you are unsure about sizing or need personalised advice, feel free to contact us at info@moore-london.com — our team is happy to help you find the perfect fit.

What payment methods do you accept?
We accept the following payment methods: Credit and debit cards: Visa, Mastercard, American Express. Mobile payment options: Apple Pay, Google Pay.